Customer Service

Our store is located in Ogden, Utah. We do our best to ship orders the same day if placed before 1:00 PM MST (M-F). You may place your order online or give us a call. You can also create an account online and keep track of all of your past and current orders. This makes placing future orders extremely simple. Feel free to stop by and pick your order up if you are in town. We would be glad to show you around.

Hours

Monday: 9:30 am – 5:00 pm
Tuesday – Friday: 9:30 am – 6 pm
Saturday: 9:30 am – 5 pm
Sunday: Closed
Mountain Standard Time

Holiday hours may vary.

Mailing Address
Kitchen Kneads
3030 Grant Ave
Ogden, UT 84401

Satisfaction Guarantee

Commercial-use products may be returned within 30 days of delivery. Consumer-use products may be returned within 30 days of delivery for either a refund or an exchange. This is provided that they have not been used commercially and follow the guidelines for Returns and Refunds listed below. There is an exception for orders placed in December.These orders may be returned through until the 31st of January the following year. Product cartons may be opened prior to shipping for inspection purposes or to include materials such as tip sheets.

Returns

Please email [email protected] for a return administration number prior to returning an item. Products that have been damaged by abuse are not eligible for refund. Please repackage your item in the original packaging and include your return administration (RA) number. We recommend you use a traceable and insured return-shipping method. Unless the product is defective or was shipped in error, customers are responsible for paying for return shipping.

The address for returns is:
Kitchen Kneads
3030 Grant Ave
Ogden, UT 84401

For purchases made via Bitcoin, any refund due will be remitted via a check in US dollars that is based on the Bitcoin/dollar exchange rate at the time of the original transaction. International Returns: Kitchen Kneads is not responsible for the return shipping costs for items that are returns from outside of the 50 US states.

Refunds

Refunds are provided in the form of the original payment, unless the original payment was Bitcoin. Items purchased with Kitchen Kneads gift cards will be refunded in the form of a replacement Kitchen Kneads gift card. For canceled orders paid by checks or by money orders from anywhere other than the US Post
Office, funds must clear the bank before any refund can be processed. Commercial Product Refunds: The outbound shipping cost will be deducted from the refund for non-defective commercial machines. Any commercial returns will be subjected to a restock fee of up to 10% of the original product cost. Damages to returned commercial products will be deducted from the refund to the extent that it impacts the item’s resale value.

Shipping Policies

General Shipping Information

Standard shipping is via FedEx Ground, while some small items are shipped via US Postal. Other shipping methods are available, simply call us to learn more. Most orders received by noon MST ship out within 1-3 business days. Ground shipping is a flat rate of $10 per order, unless noted otherwise on the product pages. Report any shipping damages within 7 days of receiving your order.

Shipping And Days Of Delivery

FedEx: FedEx Ground delivers Monday through Friday to business addresses and Tuesday through Saturday for residential addresses. If the transit map indicates that your order would be delivered on a Monday, but you are having it delivered to a residential address, it would actually be delivered on a Tuesday. More explanations can be found on the FedEx website.

APO/FPO: Packages shipped to APO/FPO addresses are by US Mail and cost approximately twice as much of the normal rate. If you are military and can provide an address FedEx Ground can ship to, please use it, otherwise, we will use US Mail to ship to your APO/FPO address.

Shipping For Error Corrections: Should Kitchen Kneads send the wrong item, we will ship a replacement to the 48 continental US states by ground. If you intend to use your item outside of the US but ship it within the US, please ensure it is correct before taking it outside of the country, as we only pay for replacement items shipment within the 50 United States and to Canadian addresses.

Truck Freight Shipments: When you receive a shipment by truck freight, it is the responsibility of the receiving party to inspect the goods carefully upon their arrival, per regulations. Coverage for any damages that occur during shipping are remedied by the carrier’s insurance but only if visible damage has been noted on the freight bill prior to when the consignee signs in order to accept the delivery. The consignee can refuse delivery if there is evident severe damage. Concealed damage can be reported after taking the delivery, but must be reported to Kitchen Kneads within 7 days of delivery.

Receipts

When you order online, your receipt will be emailed to you and can also be printed at the Order Confirmation page. Be sure to keep your receipt, as most manufacturers require receipts for warranty services.

Checks And Money Orders

Orders paid for with a money order from a US Post Office will be processed for shipment when
they are received. Orders paid for with a check or a money order from anywhere other than a
US Post Office will need to wait 10 business days prior to processing.

The address for orders or any payments sent by mail is:
Kitchen Kneads
3030 Grant Ave
Ogden, UT 84401

Canadian Orders

Orders to Canada must be placed over the phone. Sometimes, we can’t take payments for Canadian orders when they are made by credit cards, due to how the credit card address verification system doesn’t work for addresses outside of the United States. Should this occur, you can make a payment with a Canadian Postal money order that is in US dollars, by a bank wire transfer, or by a cashier’s check made through a US owned bank.

Alaska And Hawaii Orders

For orders to Alaska and Hawaii, please contact us in order to obtain a shipping rate, as the standard $10 flat rate does not apply to these states. Orders shipped to Alaska and Hawaii are typically shipped with USPS Priority Mail.

Non-US/Canadian Orders

We can’t accept payment via credit card for orders outside of the United States or Canada. Payment must be made with a cashier’s check from a US-owned bank or by a bank wire transfer. Please contact us in order to make any payment arrangements.

Import Fees

Import fees are the responsibility of the purchaser.

Sales To Resellers

Kitchen Kneads reserves the right to limit the quantities of products that can be ordered by resellers.

Backordered Items

For any backordered items, we will post a date for when we expect the product to arrive at our facility. Usually, our Estimated Time of Arrival dates are accurate, but these can be impacted by supply chain issues, custom delays, shipping damages, lost cargo, and more. The estimated time is just that: an estimate.
Kitchen Kneads won’t bill you for any pre-ordered products until we have the products in stock at our facility. We will place a temporary authorization on your account, but this will fall off in the timeframe set by your financial institution. You will be charged for the item when it is ready to ship. We will inform you of any price changes when the item comes in stock, so you can determine whether or not to complete your order.

Warranties

Warranties are provided by the manufacturer of the product. The warranty information is provided within the product’s literature. Generally, product manufacturers will require dated roof of purchase with any warranty claims, so we recommend you keep your receipts. Kitchen Kneads provides courtesy copies of your receipts when possible, however, we cannot guarantee the availability of these records.